X875

January 2016 Newseltter

XIKAR NATION
January 2016
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Kurt's Corner

 

Twenty years is a short time. Twenty years ago, I had just one, not two kids.  They are now in college, and have grown up so fast that I like to say, “in a few short years, they’ll be older than me!”

And just twenty years ago, Scott and I started XIKAR.  Out of an idea we built in our garages and sold to our local cigar retailers, Scott and I built an iconic* cutter – and then a brand.  Of this, I like to say, “the brand is bigger than the product.” 

How does this happen, when the road to success is littered with innovative product?  We began with a product of great function, form (artful to the eye), feel (ergonomic) and sold it at a fair price.  And we didn’t stop there – we added a lifetime guarantee, with a commitment to treat our customers as we want to be treated: with concern, good communication, consistency and quickness.  Add in a little luck (the cigar boom), and a lot of persistence (we didn’t pay ourselves the first two years!), and that’s how it happens.

How does it continue to happen?  You make it happen. You continue the now twenty-year-old dream by supporting why we exist – through your appreciation of cool product and service you can trust. Thank you!  In the coming weeks, you’ll see a 20th Anniversary commemorative edition cutter, as well as a “thank you tour”.  I hope to meet each of you in person at one of these events.  And at that event, if you can tell me where the name XIKAR originated, I’ll hand you a cool XIKAR pin.

*XIKAR is extremely pleased to announce, on our 20th Anniversary, the award of a Trademark by the United States Patent & Trademark Office on the shape of our cutter. In order to achieve this honor and its perpetual protection, we had to prove to the patent office that our cutter had achieved “iconic” status. From Idea to Icon!


 
 
Kurt Van Keppel
President, XIKAR Inc.

2014 Product Innovation Quiz

Product and Process Excellence
 
IPCPR and the launch of numerous new items from XIKAR seems like forever ago already.  In the blur of smoke and lights that is Las Vegas, did you get a thorough introduction and learn all of the cleaver tricks that make each item unique?  It's time for a quick quiz!
Did You Know......

- That the X875 cutter features cutting chamber access ports on each side of the cutter that allow tobacco debris to be ejected with each cut?

- That the VX Key Chain cutter has an advanced spring mechanism inside that prevents the cutter from opening in your pocket and also gives it a silky smooth cutting action?

- That the Vintage Bronze finish on the Cirro is applied by hand so no two lighters are the same?

And finally...

- That the PuroTemp System has customizable warnings that can alert you when your humidor requires your attention?

At XIKAR, we go out of our way to design and build products of the highest quality and ultimate convenience so you can have the best smoking experience possible.   

 
Rob Lembke
XIKAR Inc.
VP of Engineering and Process Excellence

September 2014 Newsletter

XIKAR NATION
September 2014
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Kurt's Corner

 

Recently, reflecting on the power of observation, I have discovered that in so many of life's facets, observation provides the best first step to success.  There's power in doing nothing!

How can this be true in a world of fast-paced go get 'em business?  First, observation requires quiet, which tends to remove ego from the matter.  So, we stop talking when the sale is made, or more importantly, we listen to the customer's suggestion or complaint.  And by doing so, we learn so much about what's working or not. That's why we developed the PuroTemp remote humidification system - by listening to customer desires.

Secondly, observation gives us the opportunity to deploy the trio of great communication: ask, listen and (really) hear.  This is exactly how we understand the needs of others - whether product needs as noted above, or perhaps just individual needs among team mates. Not only does this integration of others' thoughts make them relevant to the discussions (be they inside XIKAR or out), but they also help us to communicate our respect and appreciation for them.

Most importantly, observation, combined with the tools of listening, enables us to achieve collaborative creativity.  And this powerful result has catapulted us into areas we didn't before dream possible.  You can imagine that we accomplish more and better solutions through collaboration.  And more importantly, everyone is part of the process.  Recently, we attended the Intertabak cigar show in Dortmund Germany, where we had the "official" launch of the Allume lighter family.  Our European distributors collaborated with us in the design and color choice of this lighter family - and it is now the #1 selling launch item in the history of XIKAR.

Enjoy the results of our observation process.  And if you have some observations of your own to make, please let us know!

Sincerely,

Kurt Van Keppel
President, XIKAR, Inc.

August 2014 Newsletter



XIKAR NATION
August 28, 2014
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Kurt's Corner

 

Kurt is currently away from the office on a fishing trip, putting his hunting/fishing themed Outdoorsmen Gift Pack to good use! 

We hope you all get to experience a similar escape soon, as the upcoming fall season provides the ultimate weather and activities to enjoy the outdoors and your favorite cigar with friends and family! (Don't worry, XIKAR has developed the perfect accessories to accompany the season as well!)

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