Recently, reflecting on the power of observation, I have discovered that in so many of life's facets, observation provides the best first step to success. There's power in doing nothing!
How can this be true in a world of fast-paced go get 'em business? First, observation requires quiet, which tends to remove ego from the matter. So, we stop talking when the sale is made, or more importantly, we listen to the customer's suggestion or complaint. And by doing so, we learn so much about what's working or not. That's why we developed the PuroTemp remote humidification system - by listening to customer desires.
Secondly, observation gives us the opportunity to deploy the trio of great communication: ask, listen and (really) hear. This is exactly how we understand the needs of others - whether product needs as noted above, or perhaps just individual needs among team mates. Not only does this integration of others' thoughts make them relevant to the discussions (be they inside XIKAR or out), but they also help us to communicate our respect and appreciation for them.
Most importantly, observation, combined with the tools of listening, enables us to achieve collaborative creativity. And this powerful result has catapulted us into areas we didn't before dream possible. You can imagine that we accomplish more and better solutions through collaboration. And more importantly, everyone is part of the process. Recently, we attended the Intertabak cigar show in Dortmund Germany, where we had the "official" launch of the Allume lighter family. Our European distributors collaborated with us in the design and color choice of this lighter family - and it is now the #1 selling launch item in the history of XIKAR.
Enjoy the results of our observation process. And if you have some observations of your own to make, please let us know!
Kurt Van Keppel
President, XIKAR, Inc.